FAQ's

Shipping FAQ's

How Do You  Ship & What Is The Cost?

Shipping costs vary depending on your exact location and shipping option. In general, most of our products ship FREE from the USA in 3-8 business days with some products shipping with expedited 2-4 business days (See product description pages for for information.


*Do Note: The shipping times mentioned above refer to the estimated business days that the shipment will take after an order has been shipped. Business days do not include weekends (Saturday & Sunday) and public holidays. Please allow extra days for these events.

These estimates are based on normal circumstances and are not a guarantee of actual delivery times. Atomicbuys is not responsible for the failures or delays in deliveries resulting from any major force event such as a natural disaster, bad weather, war, and or any other even out of our control including public holidays and custom delays.

Why Didn't My Order Come In 1 Package?

We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

What Countries Do We Ship To?

Currently we only ship to the United States, excluding Hawaii and Alaska. However, due to the security reasons, we cannot ship to all P.O. boxes or military bases.

How Do We Ship?

We ship orders from one of our fulfillment warehouses right here in the USA using USPS & DHL mostly and occasionally UPS & Fedex. After your order is processed by our facility we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order

Shipping Time

How Long Does It Take?

All of our items are shipped fast & free right here in the USA. Because we fulfill all of our items from the USA you can expect to receive them on average in 5-8 business days.

Processing the order can take up to 3 business days before being shipped under normal conditions. During peak periods, processing an order for shipment can take up to 7 business days. International shipping times vary by country and you should contact us at atomicbuysstore@gmail.com for more information.

How Can I Track My Order

We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receiving that email. You can often check your tracking at https://atomicbuys.com/app/trackorder as well.

When Will My Tracking Info Appear?

You should see tracking events within 48-72 hours after you have received the tracking number. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment warehouse for Atomicbuys.

Why Can't I Track My Order On Your Website

Please note that the tracking information will be displayed 2-3 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please try again later.

Tracking Shows Unchanged

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, backlogs etc. Please note that tracking information can be displayed after your order started being shipped.

Payment FAQ's

How Can I Pay?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Can I Pay COD?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

Orders

How Do I Place An Order?

First of all, visit our store at: https://atomicbuys.com. Choose products that you love, then click "Add to cart" & "Check out". Finally, fill in your information and pay. That's it! Very easy.

Warranty & Returns

My Product Has a Problem

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at atomicbuysstore@gmail.com Provide your order number and the product you ordered and we will walk you through the steps to process a return. You can also view our refund policy here: https://atomicbuys.com/pages/refund-policy

What If The Product Is Broken

If any product is faulty, you are protected under the Atomicbuys Refund Policy. The policy can be viewed here: https://atomicbuys.com/pages/refund-policy

Refund Policy

Please visit https://atomicbuys.com/pages/refund-policy for full information on our refund policy.

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