Extended Warranty

One Year Extended Warranty Agreement

Atomicbuys.com

Last Updated 15th January 2021

 

The purchase of the 1-year extended warranty is for select products only. This warranty is an option available for extra protection beyond the expiration of the standard 21-day refund period offered by atomicbuys.com

The Atomic Buys Extended Warranty Agreement must be purchased at the time of sale during the checkout 'Shipping' process. Extended warranty is only available on select products at present.

If Free Shipping + 1-Year Extended Warranty is not an option at the shipping stage of the checkout process, this means the option of extended warranty is not available at the present time. 

What The Extended Warranty Covers

Atomic Buys warrants that the selected products covered by the 1-year extended warranty shall be free from defects in material and workmanship under normal use and service for an additional period of one (1) year beyond the standard twenty-one (21) day period.

If any defects are discovered in the product within the Extended Warranty period, Atomic Buys will either repair the defect or replace the product with a new product of the same model.

Atomic Buys will have sole discretion in determining whether a defective product or product part will be either repaired or replaced under this warranty.

Returning The Defective Product Back To Atomicbuys.com

The buyer is responsible for shipping any defective product or product part to the address given by atomicbuys.com for repair or replacement.

If the product is to be returned to be fixed or replaced, Atomic Buys will ship repaired or replaced product or product part to the buyer at no extra charge.

Standard shipping is used for replacements and or repairs. All expedited shipping charges are the responsibility of the buyer should the buyer require expedited services.

The buyer is responsible for adequate packaging of the product to prevent damage during transit.

Photos and or video of the defective product may be required before returning the product. Please contact support at atomicbuysstore@gmail.com with images/video of the defective unit to speed up the warranty claim. 

WHAT IS NOT COVERED.

This 1-Year Extended Warranty does not cover the following:

(i) incidental or consequential damages, or pre-existing conditions;

(ii) damage from: accidental damage, abuse, misuse, introduction of foreign objects into the Product, liquid events, exposure to abnormal heat or cold, power surges, altered serial numbers, unauthorized Product repairs, modifications or alterations, failure to follow the manufacturer's instructions, third-party actions, fire, collision, vandalism, theft or the like, elements or acts of war, acts of God, improper use of any electrical source;

(iii) cosmetic damage to the Product's case or frame, or to any non-operating part including decorative parts, and doors;

(iv) preventative maintenance;

(v) damage which is not reported prior to expiration of this Service Plan;

(vi) cost of installation, removal or reinstallation of the Product;

(Vii) The Extended Warranty agreement does not cover 'Change Of Mind Orders' - If you change your mind and have not opened or used the product, you are covered by our 21-day refund policy. Therefore you have 21 days after date of delivery to decide if the product is for you or not. After 21 days have passed, change of mind order and refunds will not be accepted. 

This Extended Warranty does not cover and shall be void for (a) defects or damages resulting from fire or theft, (b) defects, damages, or loss resulting from intentional misuse, abuse, neglect, or alterations by, or directed by, the owner of the device, and (c) defects or damages resulting from service or repair by anyone other than the Company.

This Extended Warranty is not transferable.

WARRANTY COVERAGE PERIOD

One year warranty periods start from the day the equipment was delivered to the specified customer address. 

When making a claim for warranty, please contact support at atomicbuysstore@gmail.com. Or use our contact form here and provide the following details regarding your warranty claim. 

When contacting support it is essential you have the following details:

  1. Invoice/Receipt (email verification)
  2. Order Number - So support can process your claim
  3. Name/address/email used during the checkout stage if you cant find your email invoice/receipt order number cannot be found. 
  4. Photos and or video displaying the defective product for the reason of your warranty claim

Contacting Support

Once you have contacted support, our team will locate your order and verify that you have purchased the 1-year extended warranty.

Failure to provide sufficient customer purchase details will result in denial of the claim. The customer must provide sufficient evidence supporting their claims. 

All orders made with the additional 1-year extended warranty purchase will be stored in our system for quick and easy warranty claims.

If you have purchased the 1-year extended warranty, we will have the order number and the purchase of the 1-year extended warranty on file. So the customer must produce sufficient evidence to support their claims for a successful warranty claim.

If you can't provide a invoice/email receipt showing that you purchased the 1-year extended warranty, you claim will be denied. If you don't have the invoice/receipt, but your name and address is on our file, we can verify the claim for extended warranty and lodge a claim on your behalf.  

  EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT PRINTED ABOVE, ATOMICBUYS MAKES NO OTHER WARRANTIES, AGREEMENTS OR CONDITIONS, AND THE AGREEMENT SET FORTH ABOVE IS GIVEN IN LIEU OF ALL OTHER WARRANTIES AND/OR AGREEMENTS, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES AND/OR AGREEMENTS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND IS THE ONLY WARRANTY AND/OR AGREEMENT FOR THIS PRODUCT.

ATOMICBUYS EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR AGREEMENTS AND CONDITIONS NOT STATED IN THIS AGREEMENT. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES OR AGREEMENTS FOR THIS PRODUCT THAT EXTEND BEYOND THE EXPRESS AGREEMENT PRINTED ABOVE. IMPLIED WARRANTIES AND/OR AGREEMENTS THAT MAY BE IMPOSED BY LAW, IF ANY, ARE LIMITED IN DURATION TO THE AGREEMENT PERIOD.

ANY LIABILITY OF ATOMICBUYS AND/OR ITS AFFILIATES FOR THIS PRODUCT, WHETHER IN CONTRACT, IN TORT, OR OTHERWISE, SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT UNDER THE TERMS OF THE AGREEMENT PRINTED ABOVE. UNDER NO CIRCUMSTANCES SHALL ATOMICBUYS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

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